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Home/Case Studies/MedCare Diagnostics
Healthcare & Clinical ServicesClient: MedCare Diagnostics

24/7 Clinical AI Receptionist & Appointment Engine

Missed Calls0%
Appointments Booked850+
Patient Satisfaction98%
Staff Time Reclaimed65 hrs/mo
Core Production ArchitectureAI Voice Agents & Telephony Pipelines
View Full Service Specification

01. The Challenge & Operational Bottleneck

Clinic staff missed dozens of after-hours patient calls, causing booking backlogs, frustrated patients, and lost diagnostic revenue.

02. The Systems Architecture We Engineered

Deployed an ultra-low latency Vapi conversational voice receptionist integrated directly with their patient booking calendar.

Pipeline & Integration Blueprint:Vapi telephony pipeline with medical triage guidelines, automated SMS confirmation, and doctor schedule conflict resolution.

03. Measurable Business Results & ROI

Zero missed calls after hours. Over 850 appointments booked autonomously in the first 60 days with 98% patient satisfaction.

Tools & Infrastructure Deployed

VapiTwilioNode.jsGoogle Calendar APIElevenLabs

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