Healthcare & Clinical ServicesClient: MedCare Diagnostics
24/7 Clinical AI Receptionist & Appointment Engine
Missed Calls0%
Appointments Booked850+
Patient Satisfaction98%
Staff Time Reclaimed65 hrs/mo
Core Production ArchitectureAI Voice Agents & Telephony Pipelines
01. The Challenge & Operational Bottleneck
Clinic staff missed dozens of after-hours patient calls, causing booking backlogs, frustrated patients, and lost diagnostic revenue.
02. The Systems Architecture We Engineered
Deployed an ultra-low latency Vapi conversational voice receptionist integrated directly with their patient booking calendar.
Pipeline & Integration Blueprint:Vapi telephony pipeline with medical triage guidelines, automated SMS confirmation, and doctor schedule conflict resolution.
03. Measurable Business Results & ROI
Zero missed calls after hours. Over 850 appointments booked autonomously in the first 60 days with 98% patient satisfaction.
Tools & Infrastructure Deployed
VapiTwilioNode.jsGoogle Calendar APIElevenLabs
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