Healthcare & Clinical ServicesClient: MedCare Diagnostics
24/7 Clinical AI Receptionist & Appointment Engine
Missed Calls0%
Appointments Booked850+
Patient Satisfaction98%
Staff Time Reclaimed65 hrs/mo
01. The Challenge
Clinic staff missed dozens of after-hours patient calls, causing booking backlogs, frustrated patients, and lost diagnostic revenue.
02. What We Built
Deployed an ultra-low latency Vapi conversational voice receptionist integrated directly with their patient booking calendar.
Overview:Vapi telephony pipeline with medical triage guidelines, automated SMS confirmation, and doctor schedule conflict resolution.
03. The Results
Zero missed calls after hours. Over 850 appointments booked autonomously in the first 60 days with 98% patient satisfaction.
Tools & Technologies Used
VapiTwilioNode.jsGoogle Calendar APIElevenLabs
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